Today, brands are not only built on the quality of products, and efficiency of services but also on the collective echoes of customer feedback. In this episode, Leila Kairns, the co-founder of The Healtea, takes us through her experience in this evolving landscape of customer centric commerce. The Healtea, beverage was inspired by Leila’s dad health struggle with soda consumption. Determined to offer a healthier alternative, Healtea emerged – a blend promoting a wholesome lifestyle with a focus on natural elements. The Healtea’s uniqueness lies in using only two herbs ,lemon juice and maple syrup, a deliberate departure from the complexity of other beverages.